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FREQUENTLY ASKED QUESTIONS

GET ANSWERS HERE.

  • HOW DO I CONTACT CUSTOMER SUPPORT?
    You can contact our customer support team through our website's contact page, via email, or through social media.
  • HOW CAN I VIEW MY PURCHASE HISTORY ON YOUR WEBSITE?
    You can view your purchase history by logging into your account and going to the purchase history.
  • WHAT TYPES OF MOVIES DO YOU PRODUCE AT 99 YEARS STUDIOS?
    Our company offers a wide variety of movie production services based on our client's individual needs and wants. We range from genre's in action, romance, drama, comedy, horror, and much more.
  • DO YOU OFFER RENTALS FOR MOVIES ON YOUR WEBSITE?
    No, we only offer digital purchases of movies, e-books and other digital art on our website.
  • WHAT PAYMENT METHODS ARE ACCEPTED ON YOUR WEBSITE?
    We accept payments through major credit cards, PayPal, and other payment platforms.
  • DO YOU OFFER FREE SHIPPING?
    Yes, we offer free shipping on orders over a certain amount. The minimum amount may vary depending on your location.
  • DO YOU OFFER INTERNATIONAL SHIPPING?
    Yes, we offer international shipping to select countries, but we do not accept international returns. Please see our website for specific details.
  • CAN I TRACK MY ORDER?
    Yes, you will receive a tracking number once your order has been shipped, which you can use to track your package's delivery status.
  • WHAT IS YOUR RETURN POLICY?
    We offer a hassle-free return policy within a certain number seven (7) days from the date of purchase. Please see our website for specific details.
  • CAN I CANCEL MY ORDER?
    You can cancel your order within a certain period after placing it. Please see our website for specific details.
  • HOW CAN I PURCHASE A SERVICE ON YOUR WEBSITE?
    To purchase a service on our website, you simply need to click on the service you want to buy and proceed to the checkout page where you can make your initial payment.
  • HOW LONG DOES IT TAKE TO RECEIVE A PRODUCT I PURCHASED?
    Once your payment is confirmed, you will receive a digital copy of our online products instantly. Clothing, brandware and other physical products may take up to 7-14 business days to arrive.
  • IS IT SAFE TO MAKE PURCHASES ON YOUR WEBSITE?
    Yes, our website is secure and we use industry-standard encryption technology to protect your personal and payment information.
  • CAN I CANCEL MY PURCHASE IF I CHANGE MY MIND?
    Unfortunately, we do not offer refunds or cancellations for purchased movies, e-books or any other digital products.
  • DO YOU OFFER GIFT CARDS OR VOUCHERS THAT CAN BE USED TO PURCHASE MOVIES ON YOUR WEBSITE?
    No, we do not offer gift cards that can be used to purchase movies on our website.
  • WHAT PAYMENT METHODS ARE ACCEPTED ON YOUR WEBSITE?
    We accept payments through major credit cards and PayPal.
  • CAN I DOWNLOAD A DIGITAL PRODUCT I PURCHASED?
    Yes, you can download any of the digital products you purchased on our website.
  • WHAT IS THE FORMAT OF THE DIGITAL PRODUCT I WILL RECEIVE AFTER PURCHASING IT?
    You will receive a movie, music video, e-book or digital art work in a high-quality digital format that is compatible with most devices.
  • DO YOU OFFER INTERNATIONAL SHIPPING FOR PHYSICAL PRODUCTS?
    No, we do not offer international shipping for physical products.
  • HOW DO I KNOW IF A MOVIE IS AVAILABLE FOR PURCHASE ON YOUR WEBSITE?
    You can search for the movie on our website or browse our collection to see if it is available.
  • HOW OFTEN DO YOU UPDATE YOUR COLLECTION OF MOVIES AND OTHER DIGITAL PRODUCTS?
    We update our collection of movies, e-books and other digital products regularly with new releases and classic titles.
  • ARE THERE ANY SPECIAL DEALS OR DISCOUNTS AVAILABLE ON YOUR WEBSITE?
    Yes, we offer periodic deals and discounts on our website. Be sure to check back often for the latest offers.
  • CAN I WATCH OR LISTEN TO MOVIES OR E-BOOKS ON YOUR WEBSITE WITHOUT PURCHASING THEM?
    You are able to listen to a sample of our e-book audio and see a sample of any digital movie, but you need to purchase the all digit to watch it on our website.
  • WHAT TYPES OF CLOTHING DO YOU SELL ON YOUR WEBSITE?
    We sell a range of clothing for men, women, and children, including t-shirts, hoodies, outerwear, and accessories + cool beanies.
  • HOW CAN I FIND THE RIGHT SIZE FOR ME?
    We have a size chart available on our website to help you determine the best fit for your body type.
  • HOW DO I KNOW IF AN ITEM IS IN STOCK?
    If an item is out of stock, it will be marked as sold out on our website. Otherwise, it is in stock and available for purchase.
  • CAN I MODIFY MY ORDER AFTER IT HAS BEEN PLACED?
    Unfortunately, we cannot modify your order after it has been placed. You may need to cancel the order and place a new one.
  • CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
    You may be able to change your shipping address if your order has not been shipped yet. Please contact customer support for assistance.
  • HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
    Delivery time varies depending on your location and the shipping method you choose during checkout.
  • DO YOU OFFER SPECIAL DEALS OR PROMOTIONS?
    Yes, we offer periodic deals and promotions on our website. Be sure to check back often for the latest offers.
  • CAN I SAVE ITEMS IN MY CART FOR LATER?
    Yes, you can save items in your cart for later by clicking the "Save for Later" button.
  • CAN I PURCHASE ITEMS IN BULK?
    Yes, we offer discounts on bulk purchases. Please contact customer support for assistance.
  • CAN I PURCHASE A GIFT AND HAVE IT SHIPPED DIRECTLY TO THE RECIPIENT?
    Yes, you can purchase a gift and have it shipped directly to anyone as long as they have an address and phone number.
  • HOW CAN I CONTACT CUSTOMER SUPPORT IF I HAVE A PROBLEM WITH MY PURCHASE?
    You can contact our customer support team through our website's contact page or via email: info@99yearsstudios.com
  • CAN I CHANGE THE EMAIL ADDRESS ASSOCIATED WITH MY ACCOUNT?
    Yes, you can change the email address associated with your account by contacting customer support.

STILL HAVE QUESTIONS? REACH OUT BELOW.

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